Questions, answered plainly.
What it costs, how soon, and what to do while you wait.
Which parts of Singapore do you cover?
Islandwide. Tell us the address when you call, and we will confirm availability for it.
See all questionsAll the questions
Including the ones confirmed on the call.
Which parts of Singapore do you cover?
Islandwide. Tell us the address when you call, and we will confirm availability for it.
What does a visit cost?
The call-out charge, the work involved and the parts are confirmed with you before anything begins.
How soon can you come?
Contact is open at any hour. What can be arranged, and when, is confirmed when you call; an arrival time is not promised in advance.
Do you work with businesses?
Yes. Offices, shops, restaurants and other commercial premises, alongside homes.
Is there a call-out fee?
If a call-out charge applies, it is confirmed before the visit, together with the work and the parts.
Do you offer a warranty?
Ask about the warranty for your specific job when you call. It is confirmed before work starts.
What should I do while I wait?
Shut off the water at the main or nearest isolation valve if you can do so safely. Move belongings clear of the water, and avoid switching electrical appliances on or off near standing water. If you smell gas or see sparking, leave the area and contact the relevant emergency service first.
Are there jobs you do not handle?
Gas and electrical work falls outside plumbing and is referred to the appropriately qualified trade. Where a fault sits in a shared riser or common line, the building management is usually involved.
Do you work on HDB flats and condominiums?
Yes. HDB flats, condominiums and private landed homes. Some buildings require management approval or restrict working hours, so mention your building type when you call.
Can I book a time in advance?
Availability for a specific window is confirmed when you call. We do not promise a time before that.
Do you provide 24/7 plumbing services?
Contact is available 24 hours a day, 7 days a week, including public holidays. Around-the-clock contact does not by itself guarantee immediate dispatch or a specific arrival time; that is confirmed when you get in touch.
What plumbing problems can you help with?
General plumbing, leak detection and repair, toilet repair, drain cleaning, water heater services, pipe installation, emergency plumbing and commercial plumbing. Tell us what you have noticed and we will discuss which applies.
Do you provide emergency plumbing assistance?
Urgent problems such as burst pipes, leaks that will not stop, overflowing toilets and drains backing up can be reported at any hour. What can be arranged is confirmed when you call, and charges are confirmed before work begins.
How can I request a quotation?
Send the form with the problem, your location and the property type. The scope and the charges that apply are confirmed with you before any work begins.
Are there extra charges at night or on public holidays?
If an after-hours surcharge applies to your visit, it is confirmed with you before any work begins.
What should I have ready before contacting you?
The address and property type, which fixture is affected, when it started, whether it is getting worse, and whether you can shut off the water supply.
Do you repair and install water heaters?
Water heater services cover assessment, repair where viable, and replacement where it is not. Electrical and gas components must be handled by an appropriately qualified professional.